How long will it take for me to get my order?
In house processing takes 1-3 business days. Shipping time will depend on the shipping method you choose and your distance from Kansas City but since we are centrally located, even Ground shipping is fairly quick to most places.

How is the order shipped?
We have a variety of shipping methods available. You will be able to see the available shipping methods and their costs during the checkout process.

Is free shipping available?
We offer free UPS Ground shipping within the continental US on retail orders above $50. Unfortunately we cannot offer free shipping to wholesale customers. The discounts that we already provide you do not allow enough margin for us to pay for shipping.

What should I use to light my pipe?
Metal, ceramic, and acrylic pipes can be lit with matches, a standard flame lighter, or a torch lighter. Since glass is a heat responsive material, it should only be lit with matches or a standard flame lighter as a torch lighter may heat it too quickly and in too small of an area. Additionally, heating evenly around the entire bowl area will help prevent the possibility of cracking or breakage. Wood and corn cob pipes should be lit with matches or a standard flame lighter as a torch may set fire to the pipe itself.

If I decide that I do not want/like an item, can I return it?
All sales are final unless the item is received defective or damaged. In this case, it must be reported to us within 72 hours of receipt of the package.

What if my item(s) arrive damaged?
All damaged item(s) must be reported within 72 hours of receipt of the package. You must retain the damaged item(s), box, and packaging materials until we say that you can dispose of them in case UPS wants to conduct an inspection. This is generally within 1 week of when we file the damage claim with UPS. Obviously, items that have been used will not be accepted as damaged under any circumstances. Once UPS approves the claim, we will replace the item(s) or issue a refund if the item(s) are not available. Defective or damaged items can be reported through our online support ticket system or by calling us at 816-283-8200.

Can I order by phone/fax/e-mail?
Unfortunately we are only able to accept retail orders online due to the legal requirements for verify age and intent.

Since wholesale customers have already completed statements to these effect, they are welcome to order online by phone at 816-283-8200, by fax at 816-817-0037, or by e-mail at sales@PipeOrders.com.

Hey, why does this pipe have a hole in the side/front?
This is called the carb. It allows you to clear all of the smoke out of the chamber so that its not wasted. You cover the hole with your finger or thumb and inhale the smoke. When you are almost done inhaling, remove your finger or thumb from the carb and clear the remaining smoke out of the chamber. This prevents you from wasting that portion of your tobacco smoke.

How much is shipping?
The shipping price will depend on the weight of your item(s), how far you live from Kansas City, and the method you choose when checking out. Because we are centrally located, we recommend UPS Ground for most customers. During the checkout process you will be able to see the available shipping methods and their costs. This method works fine for retail orders but wholesale customers should wait for their final total from one of our sales reps to ensure the correct shipping price. To reiterate, wholesale customers will only be displayed an estimated shipping cost when checking out and their actual shipping total will be calculated once their order is packed.

Do you have any kind of minimum or maximum order?
Retail customers have a minimum order of $20.00 before shipping. For free shipping, retail customers have a minimum order of $50.00. Wholesale customers have a minimum order of $100 before shipping.

Are these products legal in my city and state?
All of our products are legal for you to use and possess in every US city and state as long as they are used exclusively for tobacco or another legal smoking herb by persons who are at least 18 or 19 years old, depending on your location.

What forms of payment do you accept?
We accept cash, checks, money orders, credit cards, and paypal. We also accept COD cashier's check or money order for wholesale customers. During the checkout process you will be given a list of available payment methods.

When paying by credit card, can I ship to an address other than the billing address for the card?
Due to the policies of our merchant account provider we can only ship to the billing address for the card.

What name will appear on my credit card statement?
National Tobacco Alliance or NTA depending on our card provider.

Why don't you sell pipe tobacco?
In 2005 we were informed by our credit card processor that their policies no longer allow the processing of credit cards by companies who sell tobacco online. This across the board policy was adopted because so many online companies were not taking sufficient steps to prevent minors from obtaining tobacco products and were selling tobacco products without paying the tobacco taxes mandated by Federal and state laws. We have always paid our tobacco taxes and require adult signature on all orders but this decision was final. We had to decide whether we would stop selling tobacco & continue accepting credit cards or continue selling tobacco & no longer be able to accept credit cards. Since about 85% of our orders are paid by credit card, we had no other choice and had to discontinue our line of pipe tobaccos. We would recommend checking your local tobacco retailer as they should still have an excellent selection of pipe tobacco and are not effected by policies of this type. UPDATE: We expect to begin selling cigars and pipe tobaccos again soon.

Do you charge any tobacco taxes?
All Federal excise taxes on our products have been paid but any local or state tobacco related taxes are the responsibility of the buyer.

Why don't you sell tobacco in Idaho, Oregon, Maine, Montana, South Dakota, and/or Utah?
The laws within these States require that consumers and retailers purchase from companies that are licensed to sell tobaccos in those States and who collect and remit tobacco taxes within those States. Some even require that the licensed company be located within the boundaries of that State. If you live within one of those States and are purchasing from a company that does not expressly collect and remit your State tobacco taxes, you are in violation of your State laws and can be prosecuted for tax fraud.