All sales are final unless an item is received with a manufacturing defect or damaged. In such a case, it must be reported to us within 3 business days of receipt of the shipment. You must retain the damaged item(s), the original box, and all packaging materials until we inform you that you can dispose of them. This precaution is in case UPS wants to conduct an inspection of any of the packaging components. Any such inspection generally occurs within a couple of days of when we file the damage claim with UPS. Obviously, items that have been used will not be accepted as damaged under any circumstances.

Once UPS approves the claim, we will issue a credit to your account with us and that credit will be deducted from your next order. In special instances, we can issue a refund instead but you will need to contact us to make arrangements for it.