The smoking age in my city/state/country is 18/19, so why do I have to be 21 to order?
This is because of a lack of service on the part of
shipping companies. As a responsible retailer of tobacco
accessories, we have to ensure that our customers are of legal age by
requiring that the delivery driver check their ID but no shipping
company offers this service. The closest service available is an adult
signature requirement which varifies that the person is at least 21 (We
would assume this was originally designed for alcohol and adult
videos/toys). So until a shipping company addresses this need, we have
to sell exclusively to persons who are 21 or older.
How long will it take for me to get my order?
In house processing takes 1-3 business days.
Shipping time will depend on the shipping method you choose and your
distance from Kansas City.
How is the order shipped?
We have a variety of shipping methods available.
You will be able to see the available shipping methods and their costs
during the checkout process. Wholesale orders over $250 include free
UPS Ground COD Money Order shipping. Please note that only items under the Tobacco Accessories section qualify for or apply to free shipping and some items under the Tobacco Accessories section are excluded. Any excluded items include a note about it in their detailed description.
What should I use to light my pipe?
Metal, ceramic, and acrylic pipes can be lit with
matches, a standard flame lighter, or a torch lighter. Since glass is a
heat responsive material, it should only be lit with matches or a
standard flame lighter as a torch lighter may heat it too quickly and
in too small of an area. Additionally, heating evenly around the entire
bowl area will help prevent the possibility of cracking or breakage.
Wood and corn cob pipes should be lit with matches or a standard flame
lighter as a torch may set fire to the pipe itself.
If I decide that I do not want/like an item, can I return it?
All sales are final unless the item is received
defective or damaged. In this case, it must be reported to us within 2
business days of receipt of the shipment.
What if my item(s) arrive damaged?
All damaged item(s) must be reported within 72 hours of receipt of the package. You must retain the damaged item(s), box, and packaging materials until we say that you can dispose of them in case UPS wants to conduct an inspection. This is generally within 1 week of when we file the damage claim with UPS. Obviously, items that have been used will not be accepted as damaged under any circumstances. Once UPS approves the claim, we will replace the item(s) or issue a refund if the item(s) are not available.
Hey, why does this pipe have a hole in the side/front?
This is called the carb. It allows you to clear all
of the smoke out of the chamber so that its not wasted. You cover the
hole with your finger or thumb and inhale the smoke. When you are
almost done inhaling, remove your finger or thumb from the carb and
clear the remaining smoke out of the chamber. This prevents you from
wasting that portion of your tobacco smoke.
How much is shipping?
The shipping price will depend on the weight of
your item(s), how far you live from Kansas City, and the method you
choose. We recommend UPS Ground for most customers. During the checkout
process you will be able to see the available shipping methods and
their costs. This method works fine for retail orders but wholesale
customers should wait for their final total from one of our sales reps
to ensure the correct shipping price.
Do you have any kind of minimum or maximum order?
Retail customers have a minimum order of $20.00
before shipping. Wholesale customers have a minimum order of $100
before shipping.
Are these products legal in my city and state?
All of our products are legal for you to use and
possess in every US city and state as long as they are used exclusively
for tobacco or another legal smoking herb by persons who are at least
18 or 19 years old, depending on your location.
What is your mailing address?
NTA
PO Box 10017
Kansas City, Missouri 64171
USA
What forms of payment do you accept?
We accept cash, checks, money orders, credit cards, and paypal. We also accept COD but only for approved wholesale customers. During the checkout process you will be given a list of available payment methods.
When paying by credit card, can I ship to an address other than the billing address for the card?
Due to the policies of our merchant account provider we can only ship to the billing address for the card.
What name will appear on my credit card statement?
National Tobacco Alliance
Why don't you sell pipe tobacco?
In 2005 we were informed by our credit card processor that their policies no longer allow the processing of credit cards by companies who sell tobacco online. This across the board policy was adopted because so many online companies were not taking sufficient steps to prevent minors from obtaining tobacco products and were selling tobacco products without paying the tobacco taxes mandated by Federal and state laws. We have always paid our tobacco taxes and require adult signature on all orders but this decision was final. We had to decide whether we would stop selling tobacco & continue accepting credit cards or continue selling tobacco & no longer be able to accept credit cards. Since about 85% of our orders are paid by credit card, we had no other choice and had to discontinue our line of pipe tobaccos. We would recommend checking your local tobacco retailer as they should still have an excellent selection of pipe tobacco and are not effected by policies of this type.
Do you charge any tobacco taxes?
All Federal excise taxes on our products have been paid but any local or state tobacco related taxes are the responsibility of the buyer. |
